The hotel staff is the display of the property. They are the ones that have a personal touch to the guests. And it is proven that an actively engaged and cheerful staff member will dramatically improve a guest’s satisfaction during their stay.
The hospitality industry requires advanced communication skills. Being in constant contact with people is not an easy job. That’s why hotel staff must possess or seek to obtain these skills and hotel managers should lead and support them in advanced.
Hospitality is all about creating a comfortable travel experience and personal customer service and communication will always be a need. So enhancing services by improving staff attitude and productivity with a vision to turn them into the hotel’s brand ambassadors will definitely help to gain brain loyalty.
Here are some tips for hotel managers to support hotel staff and to perfect the service they provide as being the hotel’s brand ambassadors;
Hold Every Staff Accountable
First of all hotel managers should make sure that every staff is clear about their individual role. They should plainly understand that they are the representatives of the hotel and they are responsible for their actions as they are an important asset to create a brand profile in the perception of guests.
Sharing both negative and positive feedback can help to ensure that your staff understand the impact of their actions and how they can improve themselves next time. As their knowledge expands, they would develop a more clear vision of their role in the business. That also increases motivation and supports staff loyalty by making them feel important.
Train Each Staff To Use New Technologies
Lately, there has been a steady increase in integrating technology to the hospitality industry. This is because the technology allows for a more efficient and faster service.
Thus, while a new generation of services is being established, training your staff about these technological innovations will always motivate them and help them stay up to date. That’s the only way your staff will be able to represent your hotel in the best way to meet customer expectations and the requirements of the day.
Support Responsive And Instant Guest-Service
Hotels are now investing in guest engagement apps that connect guests directly to the hotel staff. That means hotel staff can communicate with guests and with each other in real-time.
This gives a great chance to manage the workflow by improving the team’s connectivity with each other and also let’s hotel managers ensure guest satisfaction by responding to the requests smoothly and instantly.
In a world that technological devices and digital solutions shape every industry, for a hotel business the only way to stay relevant in the competition by creating brand awareness and loyalty is to adapt their business to digital. Branded Guest Engagement Apps are the most efficient solution to improve staff productivity and guest satisfaction.
At Home2nite, we create branded apps so your hotel to increase guest engagement and staff productivity. You can contact us.
