The rising popularity of social media use has removed some borders and changed the dynamics of traditional market habits. The relationship between suppliers and customers mostly progresses in rapid, online and one-to-one courses. In today’s our modern world, customers have better chances to shape their experiences and to be aware of their consumption habits through different platforms. As might be expected, the hospitality sector would get its piece of the pie and adapt itself to.
The world has tended towards a substantially individualized order, and people ask for more. They want personalization instead of standardization. Easy and quick access against bulky services and user-friendly designs are essential to enhance the experience itself. Hotel managers are now in search of new strategies to respond to these ever-changing demands with a single expectation: to feel gratified.
The concept of smart hotels is specifically designed to satisfy these newly emerged needs of guests. A system that connects hotels and guests through a mobile application, is one of the first images from the future of the hospitality sector. So, what makes a hotel ‘’smart’’?
Briefly, mobile applications create a platform in which hotel guests have access to any service just by a click. Having a smartphone is the only condition to get registered to the system. It is conceivable to think such an app, but how will it help with the modern customers?
Create a Privileged Experience
It is not hard to imagine that everyone wants to be treated exclusively when it comes to the hospitality sector. Some hoteliers offer such atmospheres by creating a luxury and posh environment. However, due to the limits of the traditional hospitality sector, the gimmickry is to everyone. One might diversify the services, but it will probably cost incredibly a lot. On the other hand, smart hotels will open a new door into a new understanding beyond the scope of the standardized dynamics of the hospitality sector and into personalizing their resident’s experience.
Just imagine! You go directly to the room you reserved and get into by using your smartphone and check-out without waiting in the reception queue.
Do not Let Guests Waste Their Time!
The coffee that you have ordered before getting in is waiting on the table, just as you like. Just a click, the air conditioner is on. Lay on the bed and get some rest, you might order some food or book a message. Up to you!
Through their smartphones, hotel residents have full access to hotel facilities without losing time! Connecting hotels with technology not only reduces the waste of time but also let the guests handle before and after experience processes within minutes! You can even reserve a room during your lunch break days before your stay.
Keep Up with the Times
Technological developments have speeded up the daily processes and a need is born out of it. Need to be fast. Smart hotels can provide their guests better-integrated in-stay experience, and request a fractional amount of time for drudgery. While your guests are enjoying their time, you can easily function and focus on to improve their in-stay experience.
They can give points to the days they had in your hotel, and with the service of a good quality, it will help you contact more people around the world.
So, we are waiting for you to Home2Nite