One of the biggest stress points of a hotel business is ensuring that the operation flows smoothly. Thus, communication among staff is a necessity.
If the communication among hotel staff is strong, they are more able to follow their tasks correctly and that provides an increase both in staff productivity and guest satisfaction.
Managing a hotel has always been stressful. But to provide customer satisfaction, the most effective way is to improve service quality with staff productivity. Thus, we have some important tips to satisfy your guests with a perfect operation flow provided by engaged and productive hotel staff.
Staff Productivity with classical techniques
Hotel managers are able to boost staff engagement and productivity by using numerous new techniques that will be mentioned later in the article. But to keep balance and support their staff, hotel managers should approach productivity from a wide angle.
That means, especially in hospitality management there has been always a room for classics however relying on old techniques will never be enough.
Here are some classical old techniques to boost staff productivity;
- Increase Motivation: A good salary is always a motivation. It gives your staff a sense of value for their hard work. Child-minding services, private health care, transportation, flexible rest breaks, positive feedback, public recognition (e.g. Employee of the week) are some other motivational elements.
- Build A Team: Being a team member makes hotel staff feel encouraged and build solid relations. Teamwork creates a better understanding of the complexities and challenges, helps them recognise the value of the division of labour and become better communicators.
- Provide a Learning Environment: Life-long learning is the new universal concept. Expanding skills will encourage your staff to embrace challenges and step outside their comfort zone. You can make them learn end-of-day procedures, administrative back-end tasks, new payment systems and technologies.
Today, hotels can easily have a branded app and an operations app with a comprehensive guest engagement platform. That will help them increase staff efficiency and manage their staff much easier.
