There are numerous concepts and expressions within the tourism industry like in any other. Throughout the years, either names or contents of concepts are changing, evolving and when these happen to both names and contents, they are becoming history. There is one solid concept which seems like to stay with us for a long time; ‘ personal touch’
The core of the personal touch actually makes every single guest feel valuable and special. Because of the name of the concept, the general idea shifted that physical attention is the key element. However, conditions and people also have changed and evolved. Even without Covid-19 effects, there is a huge number of introverts who actually do not like this kind of attention. If we talk about Covid-19, well, everything is obvious.
Personal touch actions should be diversified. How do you make guests feel taken care of without psychical attention? The answer is simple, by being with them all the time without your psychical presence. This can only happen with digital transformation and clearly with mobile apps. If properties would be able to put every service in mobile phones, be available for conversations anytime, wouldn’t it be the personal touch?
Properties are easily able to do all these with support of Home2nite and, yes, this is total ‘Personal Touch’.
You can download Home2nite from the following App Store and Google Play addresses :
https://apps.apple.com/app/home2nite/id1449580130
https://play.google.com/store/apps/details?id=com.done.home2nite
