If you are in the hospitality management industry, you would definitely know how hard the competition is. If a hotel business is not able to quickly adapt to new technologies, it would probably fall behind the competition.
On the other hand, these new innovations in the hotel industry can help to gain a competitive advantage if you use it right. New technologies are a great way to better guests’ experiences and also operational efficiency.
Today, guests are reaching anything with just a click, and expecting to be the first to experience and share new innovation.
So let’s have a look at some of the trending new mobile technologies in the hospitality industry:
1- Keyless Entry With Mobile Keys
The mobile key is a key that authorised guests to carry on their smartphones to use as digital access to their room or other secured doors in a hotel.
Thus, they won’t need to visit the front desk to enter their room so they have the ability to directly start their experience and journey inside the property. That also solves the problem of losing the key.
Keyless entry became one of the most trendy and useful technologies in the modern hotel industry.
2- Remote Check-In
As in keyless entry trend, remote check-in is a huge benefit that gives the guests the ability to skip front desk processes and enjoy a new trendy self-service technology.
This enables guests to start their journey with a positive self-experience and decreases the workload of the hotel staff at the same time.
In addition, it is observed that the guests that use remote check-in are more likely to download the branded guest engagement apps.
3- Voice-Activated Guest Rooms
After Amazon released Alexa for Hospitality this became one of the most trendy topics of the hospitality management industry. It’s a hospitality-focused offshoot of virtual assistant Alexa that would act as a virtual assistant for guests in a hotel room through a pair of smart speakers.
It can control room temperature, turn on or off the lights, order towels and many more t just to help guests to make the most of their stay in a property. It acts as a personal butler that provides any kinds of information about the property or make reservations.
Technology has a big role in the hotel industry. Not only for guests but also for management teams and staff. Technology speeds up operations, that leads to guest satisfaction.
To adapt your business to digital by building your own branded app, you can contact us. At Home2nite, we create branded apps to improve guest engagement and staff productivity.
