Hotels need to know its guest’s preferences, needs, likes and dislikes so that they can customize their services to match all these considerations. However, even in small hotels, it is impossible for staff and managers to remember all their guests and their preferences. Even if they do, this is not a best practice because it is not sustainable practice because of a dependency on the people.
So what should hotels do?
First of all, they need to apply digital infrastructure to enter the guest preferences in their systems so that when the guests come again, they will know how to act accordingly. For example; the guest may have allergies to a certain food or anything in the room; the guest may hate smoking rooms or may prefer to stay near or far away from elevators, may want to be near to kids club or away from it. Guests may want to have a nature view, pool or street view from their rooms. Whatever the guest wants, the hotel needs to record and retrieve this information timely and without compromising privacy. On the other hand, all these preferences and habits of guests may change due to time. For example, the guest may have quit smoking or have a child and wants a room near the kid club.
Home2nite provides hotels with a system where guests can indicate their preferences, change them anytime, give permission for them or close it with a privacy agreement. Your hotel only needs to involve in Home2nite. We will deal with the rest.
