People shops online more and more every day. In the tourism industry, it was already a real deal, however, it still increases because of the change in general purchasing behaviour.
Guests are getting experienced in online shopping more than ever. Influence of the reviews and online scores of the properties nearly have an equal effect on the rich content and prices. Touristic properties are aware of the situation and putting more effort into this field. The real question is; ‘’How can properties make sure that guests are enjoying their stay?’’.
Most of the evaluations are based on only post-stay surveys which have a minimum contribution on changing guests’ ‘already finished experience’ ideas. This is the reason why properties are trying to find ways of detecting unsatisfied guests and problems during the stay. Which is not easy and completely possible without technology. Researches show that %78 of the guests do not feel comfortable to explain problems face to face to be able to avoid possible conflicts during their stay.
Home2nite has a solution. The system sends automatic after-service and mid-stay surveys during guests are still staying in the property. Question is simple and emphatic; ‘’How are we doing so far?’’.
Guests only need to select stars from one to five and write any note where this feature integrated with Google Translate. It takes only seconds to reply to these surveys.
Fully satisfied guests can write their positive reviews to online tourism platforms. Partially or unsatisfied guests can comfortably mention their issues. With this way, hotel staff knows the problems, create possible solution scenarios and then interact with these guests.
People who chose to write reviews about their experience tend to point out this feature in their comments which is a strong marketing opportunity for Covid-19 tourism era.
Properties are able to have more satisfied guests with less effort with Home2nite.
You can download Home2nite from the following Apple Store and Google Play addresses :
https://apps.apple.com/app/home2nite/id1449580130
https://play.google.com/store/apps/details?id=com.done.home2nite
